Membee System Status

Membee  //  The Hardworking Membership Management System

Membee is always working to ensure our services are up, functioning and speedy. Occasionally, as with all software and web services, things don't work exactly as expected and our services experience minor interruptions and issues. We also need to update our servers occasionally in order to ensure maximum performance. This site is intended to provide you with the latest information about the status of our services and any planned upgrades and maintenance windows.


All times are in Pacific Standard Time.

 
Jan 21 / 4:48pm

Membee Hosting Infrastructure Upgrade – Early morning maintenance windows scheduled for next two Sundays - January 24 and 31, 2010

by Membee

We are going to be completing some important upgrades to Membee’s hosting environment from 1:00am Eastern Time to 3:00am Eastern Time on both Sunday, January 24, 2010 and Sunday January 31, 2010.   As a result of this upgrade, Membee’s administrative interface and Membee-hosted websites may be inaccessible for periods of time during these windows.    As always, we will work to minimize any disruption to users and website visitors.   We have chosen this time as it is the lowest traffic period on our servers by a significant margin, and thus will affect the lowest possible number of users.

Hardware upgrades and other extensions to Membee’s hosting infrastructure are necessary due to the somewhat higher level of growth that Membee has experienced over the past few months since we first launched our new web-based product.   We are working proactively to improve our scalability so that we can implement improvements before any performance issues surface in the future.

These upgrades are part of a series of on-going initiatives that we undertaking to improve the overall speed and performance of Membee.  We know that Membee plays an important role in your organization’s day-to-day operations and we are committed to ensuring that it is always accessible at a high level of performance. 

Please accept our apologies for the inconvenience this maintenance window causes your users, should they wish to access Membee during this maintenance window period.  If you have any questions about these upgrades please contact us at support@membee.com or 800-729-2962 Ext. 405.

 

 
Jan 18 / 7:59am

Login Service Restored

by Membee

Membee has returned to full operational status with the login service now rolled back to to its previous version. We will now investigate the exact cause for this temporary outage to insure that it does not occur again. We know that you count on Membee and reliability is our top priority. We sincerely apologize for this inconvenience.

 
Jan 18 / 7:30am

Login Service Unavailable

by Membee

A enhancement to the login service was tested and posted this weekend and now appears to prevent some users from logging in. The revision is currently being rolled back as quickly as possible. Thank you for your patience.

 
Jan 12 / 1:14pm

The Hive is Buzzing Normally

by Membee

All Membee servers, services and systems are functioning normally.

 
Jan 12 / 6:38am

Update released - 13 New Features, Fixes and Enhancements Added

by Membee

A new build of Membee has been tested and posted to the production servers. Highlights include:

  • Event deletion change to prevent accidental deletion of an active event
  • Primary Address added to Address Type filter in Organization Contact Detail Report
  • Financial reports get stronger "filter by Rep" capability

For complete details, please review this build's release notes

 
Dec 21 / 12:11pm

A Bee-utiful Holiday

by Membee
To all of our customers and friends across North America and around the world...  Have a safe and happy Holiday Season!  We look forward to serving you in 2010.

Although Membee is always on duty - 24 X 7 X 365, Membee's human caretakers take time off over the holiday season to spend time with family and friends.   We will continue to monitor all systems constantly, and Membee representatives will be available to assist with your questions during our special holiday business hours.

 

 
Dec 21 / 12:07pm

The Hive is Buzzing Normally

by Membee

All Membee servers, services and systems are functioning normally.

 
Dec 18 / 9:34am

Internet Routing Issue Resolved - Full Access to Membee Restored

by Membee
The issue originated with our Data Center provider and occurred upstream from Membee’s server infrastructure.   From the first moment that the issue was identified this morning, we were in contact with this provider, working towards resolution of the issue.   The cause of the interruption was difficult to identify, as its origin as it was caused by an obscure Internet routing issue that required assistance from various Internet backbone providers.  The issue has been fully resolved and our provider is working diligently to ensure that it does not occur again in the future.
We know that Membee is important to your organization’s overall operations and providing the highest possible level of system uptime is our absolute highest priority, at all times.   Our systems and servers are constantly monitored 24 X 7 X 365.  This issue was identified by this monitoring system today and we were working to resolve it within moments of initial notification.
We sincerely thank you for your patience and we apologize for the inconvenience.
 
Dec 18 / 8:49am

Internet Routing Issue Update

by Membee

We are in ongoing contact with our provider and they ascertained that the issue is upstream from them. This issue is their highest priority and their team is working with their 7 providers to find the point of failure which is preventing some traffic from getting to Membee's servers. Once again, this is only affecting some geographic locations.

 
Dec 18 / 7:15am

Internet Routing Identified as the Issue

by Membee

We have confirmed that the issue is Internet routing upstream from Membee and appears to be preventing users roughly west of the Eastern time zone from getting to the login screen. Our provider is working on the issue as we speak.